Welcome to Juinico Australia. These Terms & Conditions govern your access to and use of our website, products, services, and online store. By visiting our website or placing an order, you agree to be bound by the terms listed below.

Please read these Terms & Conditions carefully before using our website.

1. Adult Customers Only

Juinico Australia sells nicotine-related products intended strictly for adult customers.

By accessing this website, creating an account, or placing an order, you confirm that you are of legal age to purchase nicotine products in your province or territory.

As a store policy, you must be at least 19 years of age to use this website or purchase from Juinico Australia, unless your province or territory requires a higher legal age. If your local law requires you to be 21 years of age or older, you must meet that higher requirement before using our website or purchasing any product.

We reserve the right to request proof of age at any time. If we are unable to verify your age, or if we believe an order has been placed by or on behalf of a minor, we may cancel the order without notice.

Nicotine products are not intended for minors, non-smokers, pregnant or breastfeeding individuals, or anyone who should avoid nicotine for health reasons.

2. Product Use

All products sold on Juinico Australia are intended for lawful personal use by adult customers only.

You agree not to purchase products from our website for resale, distribution to minors, or any unlawful purpose. You are responsible for understanding and complying with all applicable laws and regulations in your province, territory, or local area.

Nicotine is an addictive substance. Product information on our website is provided for general shopping and product description purposes only. It should not be considered medical advice, health advice, or a recommendation to use nicotine products.

3. Product Information

We make reasonable efforts to keep product descriptions, images, prices, stock status, strengths, flavours, and other information accurate and up to date.

However, we do not guarantee that all product information is always complete, current, or error-free. Product packaging, flavour names, strength labels, and manufacturer details may change from time to time.

We reserve the right to correct errors, update product information, change prices, or remove products at any time without prior notice.

4. Orders & Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. An order confirmation email does not automatically mean that your order has been accepted.

Juinico Australia reserves the right to accept, refuse, cancel, or limit any order at our discretion. This may include cases where:

  • Age verification cannot be completed
  • Payment is declined or flagged
  • Product stock is unavailable
  • Shipping information is incomplete or incorrect
  • We suspect fraud, misuse, or unlawful activity
  • The order appears to violate applicable laws or our store policies

If an order is cancelled after payment has been captured, we will arrange a refund where applicable.

5. Payment

Juinico Australia normally accepts payment methods shown on the checkout page, such as Visa, Mastercard, and Google Pay.

Available payment options may vary depending on checkout settings, device, browser, billing information, or payment provider availability. Please refer to the payment methods displayed at checkout at the time of purchase.

We do not currently support PayPal.

You agree to provide accurate billing and payment information when placing an order. If your payment is declined, your order may not be processed.

6. Shipping & Delivery

Under normal circumstances, orders are dispatched within 2 days from Sydney, NSW using Australia Post.

Once your parcel has been shipped, we will send you a tracking number by email. Delivery times may vary depending on your location, Australia Post processing, weather conditions, holidays, or other circumstances beyond our control.

You are responsible for providing a complete and accurate shipping address. Juinico Australia is not responsible for delivery delays, failed delivery, or lost parcels caused by incorrect or incomplete address information provided by the customer.

7. Risk of Delivery

Once a parcel has been handed over to Australia Post or another delivery provider, delivery progress is managed by the carrier.

We will do our best to assist if there is a shipping issue, but we cannot guarantee exact delivery dates or carrier performance. Tracking updates may sometimes be delayed by the carrier.

8. Refunds, Returns & Damaged Products

Please refer to our Refund & Returns Policy for details about damaged products, incorrect items, missing items, refunds, replacements, and reporting time limits.

If you receive damaged products, you must contact us within 5 days from the delivery date and provide supporting photos or videos so we can review the case.

Due to the nature of nicotine products, opened, used, or unsealed items generally cannot be returned unless they are confirmed to be damaged, defective, or incorrectly supplied.

9. Account Responsibility

If you create an account on our website, you are responsible for keeping your login details secure.

You agree that all information provided through your account is accurate and current. You are responsible for all activity that occurs under your account unless caused by our error or a security issue on our side.

We may suspend or close accounts that appear to involve fraud, misuse, underage access, false information, or violation of these Terms & Conditions.

10. Website Use

You agree not to misuse our website or interfere with its normal operation.

You must not:

  • Use the website for unlawful purposes
  • Attempt to access restricted systems or customer data
  • Submit false, misleading, or fraudulent information
  • Copy, scrape, or reproduce website content without permission
  • Use our website to purchase products for minors
  • Interfere with website security, payment systems, or checkout functionality

We reserve the right to restrict access to our website or cancel orders if misuse is suspected.

11. Intellectual Property

All content on this website, including text, graphics, images, logos, product layouts, banners, design elements, and website structure, is owned by or licensed to Juinico Australia unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

Brand names and trademarks shown on our website belong to their respective owners.

12. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, hosting, fraud prevention, or customer support.

Your use of third-party services may also be subject to their own terms and privacy policies. Juinico Australia is not responsible for the content, policies, or practices of third-party websites or service providers.

13. Limitation of Liability

To the fullest extent permitted by law, Juinico Australia is not liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may update, suspend, or modify the website at any time.

Nothing in these Terms & Conditions is intended to limit any rights you may have under applicable consumer protection laws.

14. Compliance With Local Laws

You are responsible for ensuring that purchasing and using nicotine products is legal in your province, territory, or local jurisdiction.

Juinico Australia may refuse or cancel orders where we believe the order may breach applicable laws, age restrictions, shipping rules, or our internal compliance policies.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, website features, payment methods, shipping process, or legal requirements.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

16. Contact Us

If you have any questions about these Terms & Conditions, your order, or our store policies, please contact our customer support team through the contact information provided on our website.