Juinico Australia respects your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or interact with our services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when you use our website or place an order. This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Account login information, if you create an account
  • Customer service messages and communication history

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referral source, and website usage data.

How We Use Your Information

We use your personal information to operate our website, process orders, and provide a better shopping experience. This may include using your information to:

  • Process and confirm your orders
  • Arrange payment processing
  • Prepare and ship your package
  • Send order updates, shipping confirmations, and tracking information
  • Respond to customer service requests
  • Verify order details and prevent fraud
  • Improve our website, product selection, and customer experience
  • Send marketing emails or promotional updates, if you have subscribed or given consent
  • Comply with legal, regulatory, tax, or security requirements

We only collect and use personal information for reasonable business purposes related to our products, services, and customer support.

Payment Information

Juinico Australia uses secure third-party payment service providers to process payments. We do not directly store your full credit card number or complete payment card details on our own servers.

Payment information may be processed by third-party payment providers according to their own security standards and privacy practices. The payment methods available to you may depend on the checkout page at the time of purchase.

Shipping & Delivery Information

To complete your order, we may share necessary shipping information with delivery and logistics partners, including Australia Post or other service providers used to dispatch and deliver parcels.

This information may include your name, shipping address, phone number, email address, and tracking-related details.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, remember your preferences, analyze traffic, and support marketing or advertising activities.

Cookies may help us understand how visitors use our website, which pages are visited most often, and how we can improve the shopping experience.

You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional updates, we may use your email address to send information about new products, restocks, offers, and store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send necessary transactional emails related to your orders, payments, delivery, or account activity.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to operate our business and provide our services. This may include sharing information with:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and technical service providers
  • Email and customer support platforms
  • Analytics and marketing service providers
  • Fraud prevention or security service providers
  • Legal, regulatory, or government authorities when required

Any third-party service providers we work with are expected to handle personal information responsibly and use it only for the services they provide to us.

International Service Providers

Some of our service providers may process or store information outside Australia. When this happens, your information may be subject to the laws of the country where it is processed or stored.

We take reasonable steps to work with service providers that maintain appropriate privacy and security standards.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as reasonably necessary to complete the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, accounting, and record-keeping.

When personal information is no longer required, we may delete, anonymize, or securely store it according to our business and legal obligations.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain uses of your information
  • Request deletion of certain personal information, where applicable
  • Ask questions about how your information is collected, used, or disclosed

To make a privacy request, please contact us using the contact details listed below.

Adult Customers Only

Juinico Australia sells nicotine-related products intended for adult customers only. We do not knowingly collect personal information from individuals who are not legally permitted to purchase nicotine products.

If we become aware that personal information has been provided by someone who is not eligible to use our website or purchase our products, we may delete the information and cancel any related order.

Third-Party Links

Our website may contain links to third-party websites, services, or payment platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage customers to review the privacy policies of any third-party services they visit or use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices.

When we make updates, we may revise the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at info@au.juinico.com.